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Skills

Conflict Styles

DevelopmentHR Cycle PhaseHrmForcePersonalityPublisherSegmentSkills

This questionnaire is designed to analyze individual behavior in conflict situations. These are situations in which the interests of two persons do not align. The displayed behavior is a result of personal preference and the situation that the person finds themselves in. This questionnaire will help to analyze the mix of conflict styles. The score on one of the five conflict styles indicates how this style can be of use to you and how it can be managed.

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Communication Styles

DevelopmentHR Cycle PhaseHrmForcePersonalityPublisherSegmentSkills

Two factors have emerged from studies on human relationships. One factor is about control, influence and dominance and the other is about intimacy and affection. In this report the two factors are compared and translated into 8 different communication styles. This questionnaire will take approximately 15 minutes.

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CamCoach Management Skills

DevelopmentSkillsVanderMaesen & Koch

Candidates are presented with a host of situations, representative of difficulties and challenges they most likely will encounter in the course of their jobs. In these filmed situations, an actor speaks to them directly. After having seen the film, candidates can immediately respond to the situations, this response is recorded by a webcam. A brief description and example of what kind of reaction was favourable for the particular situation is shown, as well as indicators of a favourable reaction. In this way, trainees can compare their own reaction to the favourable one, which gives them immediate feedback as to how they performed. New recordings can be made, until the candidate is satisfied with his or her reaction. Currently, a version exists for sales skills. In our opinion, the tool will be useful for other skills, such as leadership skills and general social competencies in a work environment as well.  Opportunities offered by this method are: Candidates can take the training individually, without supervision. The means the method is very flexible: candidates can complete it at a place and time of their choosing. The CamCoach can be offered as an option in a development program in which trainees can compose their own program. The CamCoach can be used as preparation to a training program. By assigning trainees the CamCoach before starting training, a basic skills level can be achieved. Candidates can more easily identify learning points when they have already had to deal with practice situations. It can be used as part of a training.  Advantages compared to traditional role-play situations are that everyone will have a chance to participate in every situation.  After this, an actual role-play could take place. A larger learning effect can be achieved in this case, since candidates will be less bothered by cold feet. It can be used as part of an individual coaching programme. The CamCoach offers an opportunity to prepare for an assessment.

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Skills

DevelopmentPearsonPreselectionSelectionSHL/CEBSkills

Q-Assessments has a large amount of skill tests available. These tests focus on computer ability, verbal and written communication, microsoft office and callcenter ability. See below for an overview. These tests are only available in English at the moment. – Computer Fundamentals Mac – Basic Arithmetic – Business Communications – Business Communications Writing Sample – Business Letter Compose – Business Letter Edit – Business Math – Business Vocabulary – Classifying and Coding – Computer Fundamentals Windows XP – Computer Literacy Windows XP – Contact Center Virtual Scenario – Data Entry Alphanumeric – Data Entry Numeric – Data Entry Ten Key Split Screen – English Vocabulary (USA) – Filing Names – Filing Numbers – Following Instructions – General Clerical Grammar – General Clercial Spelling – Marketing Concepts – Marketing Spelling – Math Fundamentals (Metric) – Math Problem Solving – Microsoft Excel 2007 – Microsoft Powerpoint 2007 – Microsoft Project 2002 – Microsoft Word 2007 – Presentation Skills – Proofreading – Reading Comprehension – Retail Sales and Service – Reviewing Forms – Split Screen Typing Test – Web Design Concepts – Written English Sample Report

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